Terms & Conditions
We work hard todeliver on time, however in the unlikely event that the item ordered should be out of stock, we will call you within 48 hours of your order and suggest an alternative or to advise you of the expected delivery time.
Our carriage charges are as follows:
Free Delivery (Mainland UK)on all orders over £150.00
Standard(Mainland UK) - £10.00
Offshore(Scottish Highlands, Scottish Isles, Northern Ireland, Channel Islands etc) - £40.00
We offer a 7 day money back guarantee on all our equipment. Should you not be satisfied with your purchase you can return the goods to us but please note that they will need to be unused, undamaged and returned in the original packaging and with a copy of the original invoice.
Whilst every effort is made to ensure the accuracy of our website; occasions may arise whereby the images shown on our website may differ slightly to the current product suppied. This should in no way affect the use of the product.
All orders conducted via the Osprey Deepclean Website are the responsibility of OspreyDeepclean Ltd & must be paid for prior to order acceptance and goods being dispatched.
We only accept ONLINE payments made through our secure checkout facility.
We use the highly secure third party payment gateway provider Sagepay to accept credit and debit card payments on our behalf. All payments are conducted in secure pages, where any credit / debit card information you supply is encrypted using industry standard techniques to ensure the safety of this information.
OFFLINE Payment Methods
We accept most major credit and debit cards.
If you prefer we can provide a Pro-forma invoice on receipt of order. Cheques should be made payable to OspreyDeepclean Ltd and posted to OspreyDeepclean Ltd, Unit 41 Central Way, Cheltenham Trade Park, Cheltenham, Gloucestershire, GL51 8LX. Goods will be dispatched as soon as the funds have cleared.
We can provide credit facilities to Local Authorities and Charities who are able to provide an official purchase order number. If you would like to set an account for regular ordering please get in touch with us and we will forward an account application form for completion and return to us for processing. Once approved we will contact you and let you know credit limit available.
International orders and payments
For international orders and payments please contact us with your request, so that we can provide a pro-forma invoice with specific payment details.