✉︎ sales@ospreydc.com ✆ 01242 513123

PREVENTATIVE MAINTENANCE / SERVICE CONTRACTS

Prevent. Protect.

To minimise downtime, ensure our technology always remains in great working condition and to prevent unexpected repair bills we offer preventative maintenance packages.

At your request your machine will be serviced annually and where required boilers descaled.

fmd_good   Nationwide network of engineers
We offer nationwide engineer coverage for repairs and servicing of machines, ensuring we can respond within 48 hours of being notified.
attach_money   Discounts for multiple machines
For 3 or more machines on 1 site, we can offer 10% discount on one-off services, further discounts available for one-off services on 10+ machines on 1 site. 

What's Included

One-Off Service

Silver Contract

Gold Contract

Annual machine service


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Engineer repairs (excluding accessory repairs)

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2

Full machine inspection (including electrical components)

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De-scale boiler


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Replace heating device (GB1 & GB Eco only)

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Replace all O-rings & seals


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Check & clean* level sensor, non-return valve, safety valve

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Clean / replace level sensor*


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Clean / replace water  & detergent filters

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Check / replace safety valve*


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Check / replace boiler non-return valve*


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OspreyDeepclean workshop hose repairs

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Check & replace front socket (as required)*

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PAT test


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Clean vacuum filters (as applicable)


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Replace vacuum filters (as required)


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Inspect & repair all serviceable components (as required)

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Replace all serviceable machine components (as required)

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Clean & test machine


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* Not applicable to battery machines

** We reserve the right to charge for replacement parts if repair is not possible


Price per Machine

One-Off Service

Silver Contract

 Gold   Contract 

Robby® Jumbo, Jewel, Saphir, 3000, 6000


£145

£195

£225

£200

£250

£300

GB Provap GumCart, GumTrolley, Evo VacSteamForce® 3 (+Vac), 6 (+ Vac)

£250

£300

£350

GumBusters® GB1, GB Eco


£275

£350

£450

SteamForce® 10, 20

iSteam® iS18, iS36

£300

£400

£500


Requesting an Engineer

It is the responsibility of our customers to contact us in order to request an engineer visit and/or service. 

To make the most out of your annual contract please ensure that you request an engineer within the year's contractual coverage, ideally no later than 10 months after the contract has started.

The Small Print

Our maintenance contracts can only be taken out at the time of purchase.


Subject to our discretion, following an OspreyDeepclean engineer inspection - chargeable at the current hourly labour rate - contracts can be taken out after purchase.


The Gold Service Contract provides cover for hose repairs only and not replacements.

We are unable to provide repairs under the Silver Contract for hoses and/or accessories.


If there is evidence to suggest misuse of equipment or that an untrained operator has been allowed to use the equipment, the contracts become void and any repairs that result from the misuse will be chargeable to the customer. In these circumstances, the Service Manager will discuss the matter before repairing.

Any damage caused to hoses due to misuse, which would otherwise be covered by the Gold Contract, hose repairs will be chargeable at our discretion.

Any repairs carried out due to an incorrect or non-OspreyDeepclean approved chemical being used with the machines will be chargeable under the normal call out charge/hourly rate.

Any necessary repairs caused during transit due to insufficient or inadequate packaging as stipulated in our instructions for returning your machine document cannot be covered under the terms of these contracts.

No repairs will be done before the client has been informed and given us approval.


The contracts do not cover the GB1 & GB Eco batteries. If a replacement is required, this will done at the customer's cost.


In the event that the boiler and/or heating element (as applicable) need replacing, the cost of these parts is not included under the terms of the contracts for machines over 3 years old.


Travel costs will be incurred if the machines are not in the location stated or they are not accessible to the engineer on arrival.


If machines are returned to us unclean, they will be returned in the same state.

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