returning your machine

Returning your machine for repair

1

ALWAYS drain the vacuum, water & chemical tank of your machine to avoid leakage in transit.

DO NOT drain the boiler!

2

NEVER return the machine without thoroughly cleaning and disinfecting it, this includes the vacuum tank.

3

ALWAYS package the machine & hose in a suitably strong box.

ENSURE the underside of the box is sufficiently secured to prevent the machine falling throught the cardboard.

Use of an oversized box my result in additional carriage costs.

4

ALWAYS ENSURE the machine is protected by using appropriate packing materials at the base of the machine and the wheel area against damage in transit. Packaing is essential around the underside of the machine.

THE MACHINE'S WHEELS SHOULD NEVER BE IN CONTACT WITH THE BASE OF THE BOX!

5

ALWAYS pack the machine upright and clearly mark the box which way is up.

6

ALWAYS include the main hose only but disconnect if from the machine.

The trolley or any other accessory item is not required.

7

ALWAYS remove the handle of the machine (where applicable). This need not be sent in.

8

ALWAYS remove the chemical plastic containers, bottle basket, machine handle and the vacuum bracket from the rear of the machine where applicable.

These need not be sent in with the machine.

ONLY send the vacuum unit if it's faulty.

9

NEVER palletise any machines unless agreed/instructed.

10

ALWAYS insert documentation for identification.

11

ADDRESS the box to

SERVICE DEPARTMENT c/o OSPREYDEPLCEAN LTD.

UNIT 3

CHELTENHAM TRADE PARK

CHELTENHAM

GLOS.

GL51 8LZ

12

Where shipment has been arranged by us on your behalf, affix FedEx address labels and we will send once collection has been arranged.