Returning your machine for repair
DO NOT drain the boiler!
ENSURE the underside of the box is sufficiently secured to prevent the machine falling throught the cardboard.
Use of an oversized box my result in additional carriage costs.
THE MACHINE'S WHEELS SHOULD NEVER BE IN CONTACT WITH THE BASE OF THE BOX!
ALWAYS include the main hose only but disconnect if from the machine.
The trolley or any other accessory item is not required.
ALWAYS remove the handle of the machine (where applicable). This need not be sent in.
ALWAYS remove the chemical plastic containers, bottle basket, machine handle and the vacuum bracket from the rear of the machine where applicable.
These need not be sent in with the machine.
ONLY send the vacuum unit if it's faulty.
NEVER palletise any machines unless agreed/instructed.
ALWAYS insert documentation for identification.
ADDRESS the box to
SERVICE DEPARTMENT c/o OSPREYDEPLCEAN LTD.
CHELTENHAM TRADE PARK
Where shipment has been arranged by us on your behalf, affix FedEx address labels and we will send once collection has been arranged.