✉︎ info@ospreydc.com ✆ 01242 513123

Terms & Conditions

Returns policy

We offer a 7 day money back guarantee on all our equipment. Should you not be satisfied with your purchase you can return the goods to us but please note that they will need to be unused, undamaged and returned in the original packaging and with a copy of the original invoice.

Online Ordering

All orders conducted via the OspreyDeepclean Website are the responsibility of OspreyDeepclean Ltd & must be paid for prior to order acceptance and goods being dispatched.

We only accept ONLINE payments made through our secure checkout facility.

We use the highly secure third party payment gateway provider Shopify to accept credit and debit card payments on our behalf. All payments are conducted in secure pages, where any credit / debit card information you supply is encrypted using industry standard techniques to ensure the safety of this information.

OFFLINE Payment Methods

We accept most major credit and debit cards.

If you prefer we can provide a Pro-forma invoice on receipt of order. Cheques should be made payable to OspreyDeepclean Ltd and posted to OspreyDeepclean Ltd, Unit 3, Cheltenham Trade Park, Cheltenham, Gloucestershire, GL51 8LZ. Goods will be dispatched as soon as the funds have cleared.

We can provide credit facilities to Local Authorities and Charities who are able to provide an official purchase order number. If you would like to set an account for regular ordering please get in touch with us and we will forward an account application form for completion and return to us for processing. Once approved we will contact you and let you know credit limit available.

International orders and payments

For international orders and payments please contact us with your request, so that we can provide a pro-forma invoice with specific payment details.